Shipping policy

Shipping

Italy. We ship from Sondrio with a tracked courier. Orders received by 1:00 pm, Monday to Friday, leave the same day and usually arrive within 24/48 hours. Shipping of scissors is free.

Europe. To other European countries, delivery usually takes 3–7 working days. Shipping costs are shown at checkout before payment.

Outside Italy. We ship worldwide and choose the courier according to the destination. Shipping of scissors is free: delivery to Europe and Switzerland usually takes 3–7 business days, to the rest of the world delivery times depend on the country. For shipments outside the European Union, for example to Switzerland, duties, import VAT and any customs charges are paid by the recipient, unless otherwise stated at checkout.

Tracking. When your order ships, you receive an email with the tracking link.

On delivery, check that the packaging is intact. If it is not, accept the parcel with reservation and notify us immediately at info@forbicitouch.com or on WhatsApp (+39 347 446 0000).

Sharpening service. We arrange insured shipping both ways. The service is available for Italy, Switzerland and Europe: two-way shipping is free in Italy, and a €20 contribution applies from Switzerland and the rest of Europe. The work usually takes 7–10 working days from receipt of the scissors.

Returns and 30-day guarantee: Returns and refunds – Full conditions: Terms and conditions.