Shipping and returns
TOUCH scissors ship free of charge with a tracked courier to Italy, Switzerland and all of Europe: delivery to Europe and Switzerland usually takes 3–7 business days, to Italy 24/48 hours. We also ship scissors free of charge to the rest of the world; outside the European Union, duties and import taxes are paid by the customer on delivery. The sharpening service is available for Italy, Switzerland and Europe.
Shipping to Italy
- Delivery time: orders placed by 1 pm, Monday to Friday, ship the same day; delivery in 24/48 hours.
- Cost: free shipping with a tracked courier.
- Tracking: once your order has shipped you can follow it from your account.
Shipping within Europe
- Countries: all European Union countries, Liechtenstein, the United Kingdom and Norway.
- Delivery time: usually 3–7 business days with a tracked courier.
- Cost: free shipping on scissors.
- Duties: there are no duties within the European Union. For the United Kingdom, Norway and Liechtenstein, import duties and VAT are paid by the customer on delivery.
- Tracking: when your order ships you receive an email with the tracking link.
Shipping to Switzerland
- Prices: in Swiss francs (CHF).
- Shipping included: free, with a tracked courier, usually in 3–7 business days.
- Duties and Swiss VAT: are paid by the customer on delivery, together with any customs clearance fee charged by the courier.
- Returns and sharpening from Switzerland: returns carry a fixed CHF 20 contribution towards return shipping; sharpening a CHF 20 contribution towards two-way shipping.
International shipping
- Scissors: free shipping with an international tracked courier; delivery times depend on the destination country.
- Duties and import taxes: duties, import taxes and any customs fees are paid by the customer on delivery.
- Sharpening: the service is available only for Italy, Switzerland and Europe.
If your order does not arrive within the estimated transit time, contact us.
Sharpening and maintenance service
Sharpening (€69) and sharpening with full maintenance (€89) are available for Italy, Switzerland and Europe. In Italy two-way shipping is free; from Switzerland and the rest of Europe you order directly, with a €20 contribution towards two-way shipping. After your order we explain how to send us your scissors. The service is not available outside Europe.
Returns and satisfaction guarantee
Legal guarantee of conformity under the law of your country for consumers (12 months for business purchases with a VAT number) and a 30-day satisfaction guarantee. Returns are made by post within 30 days of delivery and return shipping is paid by the customer (from Switzerland, a fixed CHF 20 contribution). If you need to return an order, write to us at info@forbicitouch.com or on WhatsApp at +39 347 446 0000: we will guide you step by step through the return.
Shipping and returns FAQ
How much does shipping cost for scissors?
Nothing: shipping TOUCH scissors is free to Italy, Switzerland, all of Europe and the rest of the world, always with a tracked courier.
When will my order arrive?
Delivery to Europe and Switzerland usually takes 3–7 business days and to Italy 24/48 hours; in the rest of the world delivery times depend on the country.
Who pays duties and import taxes?
There are no duties within the European Union. For Switzerland, Liechtenstein, the United Kingdom, Norway and countries outside Europe, duties, import taxes and any customs clearance fees are paid by the customer on delivery.
Can I send my scissors for sharpening from abroad?
Yes, from Switzerland and anywhere in Europe: you order the service directly on the website, with a €20 contribution towards two-way shipping. The sharpening service is not available outside Europe.
Can I return the scissors?
Yes, within 30 days with the satisfaction guarantee. Returns are made by post and return shipping is paid by the customer; from Switzerland there is a fixed CHF 20 contribution. Write to us and we will explain how to proceed.