Terms of service
Terms and conditions of sale
Last updated: 24 September 2026. This translation is provided for information; the Italian version prevails.
1. Who we are
The website forbicitouch.com is operated by Forbici TOUCH di Alessandro Balsamo, sole proprietorship with registered office at Via Vanoni 90, 23100 Sondrio (SO), Italy, VAT no. IT01002280145, REA SO-75443 (hereinafter "TOUCH" or "Seller").
Email: info@forbicitouch.com – Phone and WhatsApp: +39 347 446 0000
2. Scope
These conditions govern the distance selling of the products and services offered on forbicitouch.com. They apply both to consumers, i.e. natural persons buying for purposes outside their professional activity, and to business customers, i.e. buyers with a VAT number buying for their business, such as salons and barber shops. Clauses applying only to consumers are expressly indicated. For consumers, the rights under the Italian Consumer Code (Codice del Consumo, Legislative Decree 206/2005) remain unaffected in all cases.
By placing an order, the buyer declares that they have read and accepted these conditions, which are always available on this page.
3. Products and prices
The essential features of each product are described on its product page. Images are for illustration only and the actual product may differ slightly.
Prices are in euros and include VAT. Shipping costs and any surcharges, such as cash on delivery, are shown before the order is confirmed.
4. Orders and conclusion of the contract
The contract is concluded when the buyer receives the order confirmation email. TOUCH may decline an order if the product is not available or if there is an obvious pricing error. In that case we inform the buyer and refund in full any amount already paid.
Invoices for business customers. Buyers with a VAT number must provide it when ordering, together with the company name. For Italian electronic invoicing, the SDI recipient code or PEC address is also required, to be entered in the order notes or sent to info@forbicitouch.com.
5. Payment
We accept the following payment methods:
- credit cards, debit cards and digital wallets, via Shopify Payments;
- PayPal;
- bank transfer: after the order we email you our bank details. The order ships once payment is received. If payment is not received within 7 days, the order may be cancelled;
- cash on delivery, with a €6 surcharge, only for shipments within Italy. Cash on delivery is not available for the sharpening and maintenance service.
Card data is handled directly by the payment service providers; TOUCH does not store it.
6. Shipping and delivery
Italy. We ship with a tracked courier. Orders received by 1:00 pm, Monday to Friday, leave the same day and usually arrive within 24/48 hours. Shipping costs €8 and is free on orders over €180.
Europe. To other European countries, delivery usually takes 3–7 working days; shipping costs are shown at checkout.
Outside Italy. We also ship outside Italy, choosing the courier according to the destination. Estimated costs and delivery times are shown at checkout before payment. For shipments outside the European Union, for example to Switzerland, duties, import VAT and any customs charges are paid by the recipient, unless otherwise stated at checkout.
More details on the Shipping and returns page.
For consumers, the risk of loss of or damage to the goods passes to the buyer upon delivery. On delivery, check that the packaging is intact. If it is not, accept the parcel with reservation and notify us immediately.
7. Right of withdrawal (consumers only)
Consumers may withdraw from the contract without giving any reason within 14 days from the day they receive the goods, as provided by Articles 52 et seq. of the Italian Consumer Code.
To withdraw, simply send a clear statement to info@forbicitouch.com with the order number. You may also use the model form at the bottom of this page, but this is not obligatory.
The goods must be returned to Forbici TOUCH, Via Vanoni 90, 23100 Sondrio (SO), Italy, without undue delay and in any case within 14 days of the notice of withdrawal. The direct cost of returning the goods is borne by the consumer. The consumer is liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning.
TOUCH refunds all payments received, including standard delivery costs, within 14 days of the notice of withdrawal. The refund is made using the same means of payment as the order, unless otherwise agreed. We may withhold the refund until we have received the goods back or proof that they have been sent.
Exceptions. The right of withdrawal does not apply to services that have been fully performed, such as a completed sharpening. This applies where performance began with the consumer's express consent and acknowledgement that they would lose the right of withdrawal once the service is fully performed (Article 59 of the Italian Consumer Code).
8. Commercial 30-day satisfaction guarantee
In addition to the right of withdrawal, TOUCH offers all buyers of scissors, consumers and business customers alike, a 30-day satisfaction guarantee from delivery. The scissors may have been tried and used.
To use the guarantee:
- write to info@forbicitouch.com or on WhatsApp within 30 days of delivery, stating your order number;
- send the scissors back to Forbici TOUCH, Via Vanoni 90, 23100 Sondrio (SO), Italy, in the original packaging and with all accessories;
- return shipping costs are borne by the buyer; from Switzerland, returns involve a €20 contribution towards shipping both ways.
The purchase price is refunded in money, using the same means of payment as the order, within 14 days of receipt of the scissors. If the product comes back damaged beyond normal wear from use, or incomplete (without packaging or accessories), TOUCH may withhold from the refund an amount proportionate to the damage or missing item. We will tell you before making the refund.
This guarantee is in addition to the consumer's statutory rights and does not limit them.
9. Legal guarantee of conformity
Consumers. All products are covered by the legal guarantee of conformity under Articles 128 et seq. of the Italian Consumer Code, for defects appearing within 24 months of delivery. In the event of a defect, the consumer is entitled to have conformity restored free of charge, by repair or replacement, or, in the cases provided for by law, to a price reduction or termination of the contract.
Business customers. Buyers with a VAT number are covered by the warranty against defects under Articles 1490 et seq. of the Italian Civil Code.
The guarantee does not cover damage due to improper use, drops or lack of maintenance, nor normal wear of consumable parts such as the edge, screws, stoppers and bumpers. For recommended maintenance, read our guide.
10. Sharpening and maintenance service
The service includes sharpening (€69) or sharpening with full maintenance (€89). Full maintenance includes cleaning, lubrication, adjustment and replacement of stopper, bumpers and washers. Replacement of the ball bearing is not included and costs an extra €30.
Shipping of the scissors both ways is arranged by TOUCH as an insured shipment. After the order we send you instructions for sending the scissors. The work usually takes 7–10 working days from receipt, plus the return shipping time. From outside Italy, please contact us before ordering; from Switzerland, a €20 contribution towards shipping both ways is added.
If the scissors are lost or damaged during shipments arranged by TOUCH, we handle the claim with the courier and the compensation through the shipping insurance.
11. Liability
TOUCH is not liable for delays or failures to perform caused by force majeure or by third parties, such as couriers, without prejudice to the statutory consumer protections.
12. Personal data
Personal data is processed as described in the Privacy policy.
13. Applicable law, jurisdiction and complaints
The contract is governed by Italian law. Consumers resident in another country keep the mandatory protections provided by the law of their country. For disputes with consumers, the court of the place where the consumer resides or is domiciled has jurisdiction. For disputes with business customers, the Court of Sondrio has exclusive jurisdiction.
For complaints or support requests, write to info@forbicitouch.com. We reply as soon as possible.
Model withdrawal form (consumers only)
To: Forbici TOUCH di Alessandro Balsamo, Via Vanoni 90, 23100 Sondrio (SO), Italy – info@forbicitouch.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*) / for the provision of the following service (*): ______________
Ordered on (*) / received on (*): ______________
Order number: ______________
Name of consumer(s): ______________
Address of consumer(s): ______________
Signature of consumer(s) (only if this form is notified on paper): ______________
Date: ______________
(*) Delete as appropriate.