Shipping policy

Shipping

Italy. We ship from Sondrio with a tracked courier. Orders received by 1:00 pm, Monday to Friday, leave the same day and usually arrive within 24/48 hours. Shipping of scissors is free.

Europe. To other European countries, delivery usually takes 3–7 working days. Shipping costs are shown at checkout before payment.

Outside Italy. We ship worldwide and choose the courier according to the destination. Shipping of scissors is free: delivery to Europe and Switzerland usually takes 3–7 business days, to the rest of the world delivery times depend on the country. Free delivery from €149 (from 169 CHF in Switzerland); for orders below this amount, for example the Sintesi scissor holder on its own, shipping costs €9.90 in Italy, €14.90 in the rest of Europe and 14.90 CHF in Switzerland. For shipments outside the European Union, duties, import VAT and any customs charges are paid by the recipient, unless otherwise stated at checkout. In Switzerland and Liechtenstein no customs duty is charged on scissors: Swiss VAT (8.1%) and any courier customs clearance fees are paid by the customer on delivery.

Tracking. When your order ships, you receive an email with the tracking link.

On delivery, check that the packaging is intact. If it is not, accept the parcel with reservation and notify us immediately at info@forbicitouch.com or on WhatsApp (+39 347 446 0000).

Sharpening service. We arrange insured shipping both ways. The service is available for Italy, Switzerland and Europe: two-way shipping is free in Italy, and a €20 contribution applies from Switzerland and the rest of Europe. The work usually takes 7–10 working days from receipt of the scissors.

Returns and 30-day guarantee: Returns and refunds – Full conditions: Terms and conditions.